A complete operations platform for property management companies — built so nothing gets missed, nothing gets lost, and everyone knows what's happening.
Every call, email, and request managed from first contact to final resolution.
Most property management companies lose work somewhere between the phone call and the fix. A tenant calls, the PM writes it on a sticky note, the maintenance coordinator gets a text, and three days later nobody knows if it was handled.
MIA closes that gap entirely. Every request — whether it comes in by phone, email, or chat — enters the system automatically. Every task gets an owner and a due date. Every resolution is logged. The dashboard shows your whole operation at a glance, and shared reports keep ownership informed without extra work from your team.
It's not a CRM. It's not a ticketing system bolted onto something else. It's an operations OS built specifically for small property management teams.
Mia answers every unanswered and after-hours call. She collects the request and creates a ticket automatically — no voicemail, no lost info, no follow-up chase.
Mia handles live chat on your public site 24/7. Tenants, owners, and prospective renters get answers instantly. Unresolved chats become tickets automatically.
Incoming emails to your operations inbox are monitored, categorized, and converted into tracked tasks. Nothing sits unread and unassigned in a shared inbox.
Every request becomes a tracked task: source, category, property, assignee, due date, status. New → In Progress → Waiting → Completed. Nothing disappears.
Calls handled vs missed. Tasks created vs completed. Overdue items. Maintenance pipeline. Response times by PM. Everything tied to accountability and real performance data.
Monthly performance reports, SOPs, meeting notes, and audit deliverables shared in a dedicated Google Drive folder per client — updated monthly, accessible to ownership anytime.
Your team's gated operational home. SOPs, vendor contacts, The Desk, and the dashboard — all in one place, accessible only to staff.
Your company's public home under your domain — tenant portal, owner portal, vacancies, contact form, and Mia chat all in one branded presence.
We connect your existing management software to your branded site — tenant portal, owner portal, and rental listings link seamlessly. Works with AppFolio, Buildium, and Rent Manager. No switching platforms. No data migration.
Mia is the AI receptionist built into every MIA platform. She handles the calls your team can't — and turns every one of them into a tracked task automatically.
Tenant, owner, or prospective renter calls your business line.
If available, your team answers. Mia is only the fallback.
Unanswered or after-hours calls go to Mia. She greets them professionally.
Mia gathers name, property, and the reason for the call. No voicemail. No lost info.
A task appears in the Desk automatically. Your team works it. The dashboard tracks it.
No contracts. No per-call fees. Cancel with 30 days written notice. Nothing is charged before you review and approve your setup.
Scope and investment determined after a discovery conversation. Every operation is different — pricing reflects what we actually find, not a generic package.
Start the ConversationRetainer scope and cadence are set during Phase 1 handoff — based on your team size, complexity, and what ongoing support your operation actually needs.
Start the ConversationThe Operations Engagement starts with a discovery conversation — no commitment, no cost. We look at your current workflow, identify where things are breaking down or being done manually, and scope the build from there. Phase 1 fixes it. Phase 2 makes sure it stays fixed as your business grows. Pricing is always scoped before any agreement is signed.
The demo is a fully working version of the MIA platform — real ticket creation, real dashboard metrics, real portal navigation. No login. No commitment.