You built your storage facility to generate income — not to answer gate code questions at 9pm. MIA handles your calls, tracks your issues, and runs your front desk so you don't have to.
"My gate code isn't working." Mia handles it. You stay home.
"Do you have any 10x10 units available?" Mia answers, Mia books. You find out Monday.
"I need to know my balance." Mia collects info and creates a follow-up task. Nothing falls through.
Your customers can't reach you. They leave. Mia makes sure they never have to.
Built for operators under 200 units who don't want to hire a full-time manager but can't keep running everything manually.
Mia answers every unanswered and after-hours call. Gate code questions, unit availability, payment inquiries, access issues — she handles it and creates a ticket if needed.
Prospective and current renters can chat with Mia on your website anytime. She answers questions, checks availability, and captures leads automatically.
Emails to your operations inbox are monitored and converted to tracked tasks. Nothing sits unread and unactioned in your personal email for days.
Every call, email, and request becomes a tracked task with a source, status, and due date. Gate issues, delinquencies, maintenance, move-outs — all in one place.
Occupancy rate, delinquency count, calls handled vs missed, open issues, and revenue per unit. What you need to know about your facility in under a minute.
Monthly performance reports, SOPs, and audit deliverables in a shared Google Drive folder. If you have partners or investors, they see the numbers without asking you.
We connect your existing management software to your branded site. Tenant portal, rental/booking page, and payment links — all seamlessly integrated. Works with SiteLink, Easy Storage Solutions, and Storeganise.
Your private operations hub. SOPs, vendor contacts, The Desk, and the dashboard — gated to you and your staff only.
A professional website under your domain — unit availability, rental links, contact form, and Mia chat. Most storage facilities have terrible websites. Yours won't.
Storage operations have different problems than residential PM. MIA is configured specifically for how storage facilities work.
A locked-out tenant at 8pm isn't a maintenance request — it's a customer service emergency. Mia recognizes access emergencies and escalates immediately.
Late payment tracking and lien law timelines are non-negotiable. The Desk tracks delinquency status per unit so nothing falls through at a critical deadline.
Mia isn't overflow here — she's your front desk. For absentee owners or single-operator facilities, she's the difference between running a business and being on call 24/7.
Prospective renters want to know what's available right now. Mia answers that question instantly via phone or chat, and your website shows live availability linked to your software.
Lien procedures, auction processes, and access policies need to be documented and followed consistently. MIA houses your SOPs and makes sure your team follows them.
Everything ties back to occupancy and revenue per unit. The dashboard shows you that number clearly, along with what's threatening it — delinquency, vacancies, unresolved issues.
In storage, Mia isn't just overflow — she handles the calls you never wanted in the first place. After-hours, weekends, while you're on site, while you're not. She answers, she collects, she creates the ticket.
Most storage operators spend hours every week on calls that don't require them personally. Gate codes. Payment balances. Unit availability. Move-out questions. None of those need you. They need an answer.
Mia gives the answer. She knows your facility, your hours, your units, and your policies. When something actually needs you, she flags it and you deal with it on your schedule.
Mia collects unit number and verifies account status. Creates urgent ticket if access needs manual override. No more 9pm calls to your cell.
Mia answers size and pricing questions, shares your rental link, and captures lead info if they want a callback. Leads don't disappear on weekends.
Mia directs them to the tenant portal and collects their info if they need manual help. Creates a follow-up task with their name and unit number.
Mia walks them through your move-out procedure, confirms notice requirements, and creates a move-out task so it's on your radar.
Lights out, elevator issue, broken lock — Mia takes the report, categorizes it, and creates a maintenance ticket with caller info attached.
Flooding, fire, safety issue — Mia immediately escalates to you and directs them to call 911 if there's a safety risk. Urgent flag, no delay.
We connect your existing management platform to your branded MIA website. No switching software. No data migration. Just a professional front end that links seamlessly into what you already use.
Most widely used storage management platform in the U.S. Extensive third-party integrations, customizable workflows, and solid multi-site support.
The go-to starter platform for mom-and-pop operators. Simple dashboard, built-in payments, and fast setup. Perfect for your first system or smallest facilities.
Modern architecture with 30+ native integrations and an open API. Clean UX, built-in marketing tools, and strong analytics. Recommended for operators ready to modernize.
Not sure which software you should be on? That's part of what the Operations Engagement covers. If you're still running on spreadsheets or a platform that's holding you back, we'll assess what makes sense for your size and goals and help you get there. The website integration is the same regardless of which platform you use — your customers always land on your brand.
No contracts. No per-call fees. 30 days written notice to cancel. Nothing charged before you've approved your setup.
Every facility is different. Scope and investment are determined after a discovery conversation — pricing reflects what we actually find, not a generic package.
Start the ConversationRetainer scope is set during Phase 1 handoff — based on your facility size, staffing, and what ongoing support your operation needs to run cleanly.
Start the ConversationStarts with a discovery conversation — no commitment, no cost. We look at how your facility currently runs, where the gaps are, and scope the build from there. Phase 1 fixes it. Phase 2 keeps it fixed as you grow. Pricing is always scoped before any agreement is signed.
The storage demo is a fully working version of the platform — live ticketing, real dashboard, Mia chat in the corner. No login. No commitment.